LOST101 Terms of Use
Version 1.3 · effective 2026-05-30
By creating a LOST101 account, you agree to the following:
- I confirm that I am at least 18 years old.
- LOST101 is intended for personal emergency use by adults, not as a substitute for a primary phone or for routine calling. All contacts listed must be 18 years of age or older.
- LOST101 is not a replacement for 911 or any emergency service. Always call 911 first in a life-threatening situation.
- LOST101 is available for domestic U.S. calls only.
- Your first call is on us — free for up to 5 minutes. The free call expires 7 days after account creation. The free call is only used if it successfully connects.
- LOST101 is a one-time annual purchase. There are no recurring charges or auto-renewals.
- Pricing. Prices may change at our discretion. Any change applies only to purchases made on or after the new price takes effect — your existing 1-Year Pass is not affected.
- Refunds. App Store and Google Play purchases are handled by Apple or Google under their respective refund policies; please contact them directly. For purchases made on our website (888lost101.com), you may request a full refund within 7 days of purchase by emailing support@mail.888lost101.com. After 7 days, all sales are final, except as required by applicable law. Refunds for confirmed service failure may be granted at our discretion regardless of the 7-day window.
- Calls can only be made to contacts who have given explicit consent through our verification process.
- Individual calls are capped at 20 minutes.
- Each account includes up to 500 minutes of connected calling per year. Calls beyond this limit may be restricted at our discretion.
- Service availability. LOST101 is a best-effort phone relay and depends on cellular networks, internet connectivity, third-party providers, and the participation of your trusted contacts. We do not guarantee that any call will connect, that any contact will answer, or that the service will be uninterrupted or error-free. LOST101 is a convenience tool and is not a substitute for emergency services.
- Excessive, unusual, or suspicious activity may result in temporary or permanent suspension of your access to the service.
- We monitor usage patterns to protect the system, prevent fraud, and ensure fair access for all users. Enforcement of these limits is at our discretion.
- Termination. We may suspend or terminate your account at any time for violation of these Terms, fraud, abuse, or to comply with law. Termination for cause does not entitle you to a refund of any remaining time. If we terminate your account not for cause, we will refund a prorated portion of your most recent purchase.
- Message & data rates may apply.
- By registering, you consent to receive automated service calls and SMS messages from LOST101 for account verification and service notifications.
- Limitation of liability. To the maximum extent permitted by law, LOST101 and its operators are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption arising from your use of the service. Our total liability for any claim related to LOST101 is limited to the amount you paid for the service in the twelve (12) months before the event that gave rise to the claim. Some jurisdictions do not allow these limits, in which case they apply to the maximum extent allowed by law.
See our Privacy Policy for details on how we handle your data.